Please note: We recommend that this Refund Policy should be read in conjunction with our standard Terms and Conditions.
1. Ending the Contract – your rights explained
1.1 In law, for most products bought online, you are allowed to change your mind within 14 days of your order to receive a refund (Consumer Contracts Regulations 2013).
1.2 Should you choose to bring the contract to an end because part of our service you do not agree with, set out at clauses 1.2(a) to 1.2(d) below, the contract will be terminated and no refund will be given for any products which have not been provided. The reasons are:
(a) Due to reasons beyond our control, there is a risk that supply of our products or services may be significantly delayed;
(b) Our staff have explained to you about an upcoming change to our products or these terms – to which you do not agree;
(d) Due to reasons beyond our control, such as administration delays, we decide to suspend or alert you that we may suspend the supply of our products for services, for technical reasons;
(e) If we have done something incorrectly, it is your legal right to end the contract.
1.3 It is not possible to change your mind under the following circumstances.
1.3.1 Once we have commenced or completed the work, related to these products and services, you do not have a right to change your – even if you are within the cancellation period. If you cancel our contract after we have started the work we are within our rights to charge for these services up to the time at which you cancelled. This applies to all products and services.
1.4 Choose to terminate the contract due to a perceived fault, when any fault is not related to the products or services provided by Nino Application, provides no legal right to change your mind.
(a) We will refund any sums paid by you for the products or services not provided and terminate the contract immediately, however we may choose to deduct from that refund or charge you, if no advance payment was received, a reasonable amount as compensation for any costs we have or will incur as a result of the early termination of the contract.
(b) You may be able to terminate the contract before it is completed, even if we are not at fault and you do not have a right to change your mind, but you may have to pay us compensation for the work we have done.
(c) We deem the contract for products or services complete when we have provided such products and services as described on our website and you have paid for them in full. Should you decide to end a contract prior to its completion, where we are not at fault, and you have not changed your mind, you must communicate this to us in writing.
2. Should you have a problem – Your Legal Rights Explained
2.1 In order to comply with this contract, we have a legal duty to supply products and services that exactly match the description of those products specified on our website and included in the contract. For a summary of your rights in relation to our products and services see below. Your legal rights are not affected by anything in these terms.
2.2 Your legal rights are subject to certain exceptions and conditions. For more information please visit the Citizens Advice website www.adviceguide.org.uk. The Consumer Rights Act 2015 says:
(a) If we have been negligent in the provision of these products or services, you can request that we fix a product or service if it is not delivered with reasonable care, alternatively, you may get some financial redress if we can’t fix it;
(b) If no price was agreed before the contract was commenced, what you’re asked to pay must be reasonable; and the time to deliver must also be reasonable.
3. Terminating your Contract
3.1 To terminate your contract, please let us know by contacting our admin manager on admin@ninoapplication.com. Please provide your full name, home address, details of the order and, where available, your phone number and email address.
3.2 Using the method of refund you request, we will refund you the price, in sterling, you paid for the products including delivery costs. Any deductions from the price will be applied as per the following clause also outlined in 1.4 (b).
3.3 Using your right to change your mind, may lead to a deduction from any refund amount for the supply of the product or service, for the period from starting the process to when you told us you had changed your mind. The amount will reflect the work carried out compared to the final completed product or service. Should the contract be terminated because you have breached our Terms and Conditions, no refunds will be made.
3.4 If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
Cancellation Form (if you wish to withdraw from the contract, please complete and return this form).
Download Form
To: NinoApplication
Admin department, Inwood House, 5 Caslecroft Road, Bury, England, BL9 0LG or by emailing Admin@ninoapplication.com
I hereby give notice that I would like to cancel my contract for the supply of the UK national insurance number application services:
Please include: Your date of order, your order number, your full name, your full dddress then please sign and date your communication.
