Nino Application – Terms and Conditions of Service
1. The Terms
1.1 These terms and conditions cover in detail the basis on which we supply our products and services to you (our customer) in relation to your requirement for a UK National Insurance Number (NINO), a replacement number, or bank account and any other services as shown on our website (ninoapplication.com) or as may be agreed between you and us from time to time. If you require more information on our services, please refer to our website https://ninoapplication.com or our FAQ section on the website.
1.2 During the submission process you will be asked to press the ‘I agree’ regarding these terms and conditions. Failure to do this will prevent our being able to provide any product or service to you.
1.3 You should read these terms and conditions of service carefully before you agree to the same and submit your order to us. In these terms, we outline who we are, how we operate and how we will deliver our products to you, how the contract may be terminated by either party, what to do if there is an issue you wish resolving and other information that may be important to you. Please contact directly if you think there may be any errors or omissions in these terms before agreeing to the same.
2. How to contact Nino Application
2.1 Survey Confederations Limited (trading as Nino Application) is a company registered in England and Wales. Our company registration number is 10039875 and our registered office is at Inwood House, 5 Caslecroft Road, Bury, England BL9 0LN. Our registered VAT number is GB 278712470.
2.2 We have no connection to any UK Government department, including the Department for Work and Pensions (DWP), HMRC or the Job Centre Plus. For the UK Government and its NINO application services, please access https://www.gov.uk/. You can apply directly for a NINO independently, simply log onto the official HMRC website https://hmrc.gov.uk/ni/intro/index.htm.
2.3 If you wish to contact Nino Application directly, you can access our customer service team on enquiries@ninoapplication.com
2.4 If we need to contact you we will only do so by email or telephone in the first instance, or by writing to you at the postal address you provided.
3. Our contract with you
3.1 Acceptance of your order will only happen when we email you to confirm acceptance, at which point you will enter into a contract between you and Survey Confederations Ltd (the Company) .
3.2 If for some reason the Company cannot accept your order, we will confirm this to you and you will not be charged for any products or services. A list of some examples of why the Company may not be able to accept your order is : 3.2.(a) We are unable to cope with the demands on our services which we could not reasonably anticipate.
3.2.(b) If we find an error in the description or price of the services; or we are unable to meet a delivery deadline you have specified.
3.2.(c) If you are making an application on behalf of a third party, for our products or services, we will need confirmation that consent has been obtained for you to do so, from the individual concerned and confirmation that this individual is not in breach of any of the requirements of these terms and conditions.
3.2.(d) A poor credit reference obtained for you does not meet our requirements.
3.2.(e) If we have reason to believe that you are committing a criminal or fraudulent act, causing nuisance or inconvenience to any third party.
3.2.(f) You are found to be under the age of 16.
3.3 When you sign up with Nino Application we will automatically provide you with a unique order number and confirm it when we accept your order. Any contact with us will require that you present your unique number each time we communicate.
3.4 Should you be making an application on behalf of a third party, for our products or services, we will need confirmation of consent from the individual concerned and that this individual is not in breach of any of the requirements of these terms.
4. Making Changes – Your Rights
Should you wish to amend or change any part of your order, please contact us on enquiries@ninoapplication.com. We will confirm if it is possible to make the changes. If the change can be made we will confirm to you any additions to the price and any changes to the projected delivery time or of any other implications which would result as a consequence of your requested change. We will then ask you to confirm if you want us to proceed with the changes. In the event that we cannot make the change or for any reason making the change proves unacceptable to you, you may decide to end the contract (see Ending the Contract – Your Rights).
5. When and how will our services be delivered
5.1 Our online application service is available 24/7, our staff assistance is available between 9.00am – 5.00pm Monday to Friday inclusive. During the order administration process delays can occur, we will confirm when we will provide the services to you, should your order be accepted. By accepting these terms you are agreeing that delays may occur in the provision of our products and services but full payment in relation to those products or services is still due.
5.2 We will always confirm the anticipated completion date for the delivery of our products or services during the order process. By accepting these terms and conditions you acknowledge and agree that an anticipated date is not confirmation of the actual date of completion.
5.3 Our staff will check your order thoroughly before it is submitted to the Department of Work and Pensions (DWP). As part of our service, we will assist you in booking your ‘Proof of Identity Interview’, this is essential when applying for a NINO. By accepting these terms and conditions, you accept that the checks carried out by our staff are dependent on the information that is provided to them by you.
6. Making changes – Our Rights.
6.1 We may decide to make changes to our products and services at any time:
6.2 If regulatory requirements were to change from those currently applied, and/or.
6.3 We may need to make small technical adjustments and improvements, and where these changes will not affect you.
6.4 Should we need to make more significant changes, our staff will notify you and you may then contact us to end the contract before the changes are applied (within 28 days). You will then receive a refund for any services paid for, but not delivered.
7. We do not accept responsibility:
7.1 Should the department of works and Pensions (DWP) decide that you are not entitled to a UK NINO, then you accept and agree that this is beyond our control and as such we shall not be liable to issue you with a financial refund for the services up to that point.
7.2 Delays brought about by events beyond our control (which may include omissions by you or a third party) we will contact immediately to update you and we will do everything possible to limit the delay. We will not be liable for delays caused by the event providing we follow this procedure;
7.2 (a) If we are unable to perform the services as arranged because you have prevented us from doing so (and we find your reason unacceptable) you could be charged additional costs for this. Should we be unable to contact you or to amend the performance of the services we may end the contract and clause.
7.3 In the instance that you do not supply to us the required information we ask for in the timeframe stipulated, (see clause 6.4 above), we may be forced to cancel the contract or apply additional charges to cover this work. The information we request from you is often compulsory, to enable us to efficiently deliver the product or service to you. We will make contact with you to request any missing, or incorrect information. If we are unable to get this missing information from you within timeframe that we apply, or if you continue to provide us with incorrect information, we may either terminate the contract or apply additional charges to cover the administration costs. Under such circumstances, we cannot be held responsible for delivering the product or services late or being unable to supply any part of them if this is caused by you not providing the information we need within a reasonable timeframe (28 days).
7.4. We may have to suspend the supply of services to you for the following reasons:
7.4.(a) We are making changes to our service following requests from our customers or notified by us to you.
7.4.(b) We have encountered technical problems or make unavoidable changes.
7.4.(c) We are forced to update the services following changes in relevant laws and regulatory requirements.
8. The supply of Nino cards
8.1 You can purchase a plastic Nino Card, from our website, displaying your name and NINO, this acts as a reminder for you and potential employers. Please Note: Our Nino Card is not an official recognised document provided by, or affiliated with, the UK Government, or anybody or department of it including the DWP, HMRC or the Job Centre Plus, and cannot be used as a form of identification, as a substitute for or otherwise in place of any official documentation or card issued by any of the aforementioned.
8.2 It is your responsibility to ensure that the details displayed on the card, including your full name and NINO are correct.
8.3 The design of the Nino Card is a representation (colour and design) only and cards may vary slightly from those shown on our website.
8.4 All associated costs, including delivery will be as shown on our website.
8.5 Our Nino Cards have a production delivery time that we must
adhere to. Once we complete the order process we will be able to confirm
the delivery of the product to you.
9. Should we suspend the service – what are your rights.
9.1 We will, if we for any reason are forced to suspend the supply of our products or services, contact you prior to this confirming we will be suspending supply of our services, unless the problem is urgent or an emergency. At this point, you may decide to contact us to terminate the contract for the services – if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days. We will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
9.2 Failure to pay in an acceptable timeframe may also result in the none supply of our products or services. If after 7 days of our payment reminder, you still do not make payment to us, we may suspend supply of the products or services until you have paid us in full. In each case, we will contact you to confirm we are suspending supply of the product or services. In the event of an invoice dispute, we will continue to deliver the services until resolved. If deemed necessary we can suspend the services and also charge you interest on your overdue account.
10. When is our service to you completed:
10.1 Our service is completed when an ‘Evidence of Identity’ Interview has been made, or a form has been sent to you in regards to a change of details or replacement NINO;
10.2 If within one month of requesting additional information from you, or send you a form to sign to correct information on your Application Form, you fail to respond, you shall not be entitled to a refund;
10.3 All National Insurance Numbers are created and sent to you by Job Centre Plus / HMRC. As we do not create or send them to you we cannot be held responsible for any delay in your receiving them. If you do not receive your National Insurance Number within 6 weeks of your Application Form being submitted please contact HMRC directly on 0845 915 7006. Please note: We do not offer any chase-up administration as part of our service.
10.4 If you fail to provide us with the information we need in order to expedite the process, this will slow down our service. At the first opportunity, we will contact you where information is not provided by you, incorporates mistakes or is incomplete. Failure to provide this information within a reasonable timeframe following our request, or if you provide us with incorrect or incomplete information, we may terminate the contract or charge a reasonable sum to compensate us for any additional work we incur. At this point, we cannot accept responsibility for any delay in our services or not supplying any part of our service if this is caused by you not providing the information we need to complete our work.
11. Ending the Contract – Your Rights
11.1 It is within your rights, at any time, to end your contract with us. Your rights will depend on the products or services you have ordered, whether it is faulty and if we have contributed to this error, how we have handled the order up to when you decided to end the contract:
11.2 Our refund policy will clarify in detail the grounds on which the contract may be ended. If it is because of a perceived failure of our service or if we have suggested that we would action something and then not done so, please see our Refunds Policy, available via https://ninoapplication.com.
11.3 If you have decided not to proceed with the order, we may be liable to refund you providing you are within the cooling-off period, but this could incur deductions.
11.4 In all other cases, providing we are not at fault and there is no right to change your mind, you may not be eligible for a refund.
12. Ending the Contract – Our Rights
12.1 Should you break the contract, it is at our discretion not to deliver the product or services. We can choose to end the contract at any time by communicating with you in what we deem to be the most appropriate way.
12.2 We can choose to cancel the contract if you fail to make the appropriate payment to us in the timeframe required (7 days) . Following our 7 day reminder to you, if you still fail to make the payment, we will terminate the contract unless you can show good reason why the payment was not made.
12.3 We may terminate your contract if, within a reasonable time (28 days) of us asking for your information that will allow us to provide your products or the service you require, you do not provide it.
12.4 It may become necessary to withdraw the products and services, for reasons beyond our control. In such circumstances we will communicate with you, by the most appropriate means, stating we are going to cease providing the products and services. This communication will be made as soon as is reasonably practicable in advance of the supply of the products. We will refund any monies paid in advance for products and services which we will not provide.
12.5 Should we end the contract in the situations set out in clause(s) 12.1/2/3 above, we may deduct a percentage of any monies paid in advance that we deem fair, as compensation for the net costs we will incur as a result of your breaking the contract. This will depend on the date on which we end the contract.
13. Our prices and Payment terms
13.1 Our website (Nino Application) clearly shows the price of all products and services on the order page (this includes VAT where appropriate) when you are asked to place your order. Reasonable care is taken to ensure that all prices on our website are correct. Should we make an error in our pricing we will endeavour to correct it immediately.
13.2 We would in the course of our business check all prices on our website. However, in the event that we do make an error, where the correct price at the date you place your order is less than our stated price, we will always charge the lower amount. Should the correct price at your order date be higher than the price on our website, we will not proceed with your order without your permission to do so. If a pricing error is so obvious that it should have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
13.3 Our products and services carry VAT at the appropriate rate. Should the rate of VAT change following the time you place your order and the date we supply the products or services, we will adjust the rate of VAT that you pay accordingly. If you have already paid in full before these changes took place no further charges will apply.
13.4 Our accepted payment methods are clearly shown on our website and we will accept payment by any of these methods. Payment in full is required at the time of placing your order unless, for some reason, we have agreed in writing to defer payment.
13.5 If you think we have made a genuine error on your invoice, please communicate this error to us at your earliest convenience. If the invoice is found to be correct and the dispute is resolved in our favour, we will charge you interest on the correct invoiced amount from the date it became due.
13.6 Failure to make the appropriate payment by the due date means we may charge interest to you on the overdue amount at the rate of 6% a year above the base lending rate of the Bank of England. All interest on a daily basis shall accrue from the due date until the date of actual payment of the outstanding amount. Any overdue monies must be paid in full together with any interest charged.
14. Our responsibility to you for loss or damage resulting from our service
14.1 Should we fail to comply with these terms, we accept we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We do not accept any responsibility for any loss or damage that is considered not foreseeable. Unless our failure to comply is due to a matter which is outside our control due to you failing to comply with any of the clauses in these terms or due to an unforeseeable event. We do not accept any responsibility for any loss or damage that is considered not foreseeable.
14.2 We only supply our products for domestic and private use and are therefore not liable for any losses resulting from business use. This will apply to loss of business, loss of profit, business interruption, or loss of business opportunity.
14.3 Our responsibility extends to liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to our products.
15. Your Personal Information and how we may use it
Please refer to our Privacy Policy on our main website
16. Important additional terms
16.1 In the event that any term or clause is found to be unenforceable all other terms will continue to apply. If any of these terms are found to be unlawful, by any recognised UK court, all other paragraphs will remain in force and effect.
16.2 It is possible that at some future point we may transfer our rights and obligations under these terms to some other organisation.
16.3 We can choose to enforce the terms of this contract at a later date if you break the terms of any contract between you and the Company. A typical example maybe, if you were to fail to make a payment and we continue to provide the products and services, we will, at a later date, still require you to make the payment.
16.4 All our terms and conditions are governed by English law and (subject to your rights as a consumer to bring proceedings) you can bring legal proceedings in respect of the products in all English Court
